Cooling mist sprays, wheelchair access, gloriously smiling, savvy sales girls and a truly impressive selection of fabric, A Dong Silk has it going on – even the mannequins look tasteful! But it is in customer service where A Dong Silk – one of Hoi An’s more established tailors – reigns supreme.
‘If you have the shoulders there it will be too tight around the chest for your body type’, informed Oanh (pronounced ‘One’), my personable sales assistant. Oanh, who has worked at A Dong Silk for 7 ½ years, has training in customer tastes, body shapes and fabric types. Her customer service is impeccable and her English is pretty good too.
While it’s not cheap, A Dong Silk breathes professionalism. The staff’s in-depth knowledge of patterns and fabric is truly impressive and I guess they had me from ‘Go’ when I saw wheelchair access, something you don’t see too often in Hoi An. Now that’s caring!
And, if its fabric choice you are looking for, A Dong Silk’s large expansive, airy showroom at 62 Tran Hung Dao Street is not only one of the largest tailor shops I’ve been into, it also has one of the biggest selections of fabric I’ve seen. In particular their linen range with a multitude of colors and hues is divine.
Sadly, my clothes didn’t turn out that well. They were tailored well but the shirt was too tight and the trousers were … wrong. I wondered what the tailor may have been copying but it wasn’t the original trousers I gave for the blue-print. However, without any fuss and testimony to the high level of customer service this shop offers, my shirt was altered the same day and my trousers were re-made using completely new material.
As I’ve said time and time again, all tailoring in Hoi An is hit and miss but not all shops give great customer service. These guys do.
A Dong Silk has three shops in Hoi An, my favorite is 62 Tran Hung Dao.
For online ordering check out their website: http://www.adongsilk.com/
Price guide in US dollars:
Mens suit $100 – 380 (depending on fabric), dress $50 – 80 (depending on fabric and style), shirt $35, skirt $45, girls pants $45
Hours: 8:00 – 21:30 7 days
Add: 62 Tran Hung Dao
91 Tran Hung Dao
40 Le Loi Street
Tel: +84 (235)3 910579